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TestCountry Customer Service

  • Customer Service Hours

  • Monday - Friday 6.00am - 5.00pm PST (except for public holidays)

  • TestCountry

  • Confirm Biosciences, Inc. DBA TestCountry
  • 6370 Nancy Ridge Dr. Ste 104
  • San Diego, CA 92121
  • Call us at

  • U.S.: (800) 656 0745 (Toll Free) or (858) 784 6904
  • International: +1 858 784 6904
  • Other

  • Fax: (630) 566-0708
  • E-mail: or this form to send us an email


  • How can I see my test results?
  • When will my order ship?
  • Will I be notified when my order is shipped?
  • Why am I unable to track my package?
  • Can I pay by check?
  • When will my credit card be charged?
  • Why is my order on backorder?
  • Do I have to create an account to buy?
  • How can I cancel my order?
  • Can I return an item I ordered incorrectly?
  • I received an incorrect item(s), what do I do?
  • I received an defective item, what do I do?
If you need further assistance you can email us at and we will reply within 1 business day.

"Thanks for your prompt reply and resolution. In this day and age of declining customer service it's refreshing to see someone who "follows through". Your professionalism is appreciated! Regards, " (Jose S.)