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Terms And Conditions

Acceptance of Terms and Conditions

By purchasing or using any products offered on Testcountry.com (the "Website") or by accessing, browsing and using the Website you agree to be subject to the following terms and conditions ("Terms and Conditions") as well as all other applicable laws. We reserve the right to update or modify these Terms & Conditions of use or to update or modify the Website without prior notice.  If you do not agree to these Terms & Conditions, please do not use the Website.

If you do not wish to receive any email correspondence (such as order confirmation or follow up order transaction emails) please enter the email address as your phone number; example 8006560745@testcountry.com. Please note we do have to have a valid phone number so we have a method of contact if there is a problem with your order.

Returns and Exchanges

All sales are final.  Testcountry.com will ONLY issue a refund or exchange products in the event we have shipped incorrect or defective items.  All refunds or exchanges in such circumstances will be issued subject to the following terms:

  • All returns/exchanges require a Return Merchandise Authorization (RMA) number. Please email us at returns@testcountry.com to obtain an RMA number.
  • All refunds will be made in the same form of payment as the original payment, within 7-14 days of Testcountry.com's receipt of the returned merchandise.
  • We recommend use of a traceable shipping method so that your shipment will not be lost.
  • Please note: Each order is checked twice before being shipped. We will be responsible for all shipping charges only when we have shipped incorrect or defective items.

Shipping Policy

All orders are shipped via Fedex Express, USPS Priority Mail, USPS 1st Class mail, or UPS Ground depending on location and shipping option selected at checkout.  Delivery times may vary depending on the stock of availability.  Please allow 3-5 business days for delivery of in-stock items. Please note there is no Saturday delivery for FedEx and UPS unless we are contacted by phone for this request during business hours.

We do not ship to P.O. Boxes.  APO/FPO/AFO orders are allowed. With FedEx and UPS air delivery services, we may use a ground delivery option if the expected delivery date is aligned with the day service requested and paid for by the customer.

Testcountry.com's order cutoff time is 12 PM PST.  Orders placed after 12 PM are processed on the next business day.

TestCountry may request additional information concerning your order at our discretion.  This may include signing a disclaimer to charge your credit card for larger orders as well as additional shipping information.  We may require that the shipping address be the same as your billing address.  If any of these situations arises, Testcountry.com may contact you concerning your order either by phone or email.  In order to request deliver with signature required, please include this in your order notes.  If signature required is not specifically requested, you accept responsibility of the package once the tracking information shows delivered or left at the destination by the third party shipping provider, such as UPS, USPS, Fedex, DHL or others.

DNA, HIV, hormone, and other lab-based tests cannot be shipped to the state of New York.

HIV Test Kits and lab test services cannot be purchased using Google Checkout.

Please see full product description for other limitations. Other state limitations may apply. Some products are designed for forensic and/or professional use only.

All time frames are estimated. They will depend on item availability, order time placed and shipping service providers. They do not represent any guarantee.

If you request that your delivery address be adjusted after the order has shipped you will be required to pay the additional fee incurred for re-routing.

International Shipping

We ship outside of the United States.  Some limitations apply.

  • Certain items are not usable outside of the United States (primarily DNA tests and other lab-based tests), therefore such items cannot be included in international orders.
  • Testcountry.com is not responsible for lost or delayed shipments due to delivery companies or customs mishandling of packages.
  • Buyers are responsible for any customs fees or taxes that may apply to their order. These fees will not be included in the order total and cannot be estimated by Testcountry.com.
  • Shipping charges are determined by the destination and items purchased. Estimated shipping = Base Shipping (see below) + insurance (1% of item total + $2).
Country Base Shipping Charge
Argentina $35.00
American Samoa $20.00
Austria $30.00
Australia $35.00
Belgium $30.00
Bahrain $35.00
Bermuda $35.00
Bahamas $30.00
Canada $20.00
Switzerland $30.00
China $32.00
Cyprus $30.00
Czech Republic $30.00
Germany $30.00
Denmark $30.00
Dominican Republic $30.00
Spain $30.00
Finland $30.00
France $30.00
United Kingdom $30.00
Greece $32.00
Hong Kong $32.00
Ireland $30.00
Israel $32.00
Italy $32.00
Japan $32.00
Luxembourg $30.00
Malta $30.00
Netherlands $30.00
Norway $30.00
New Zealand $30.00
French Polynesia $30.00
Poland $30.00
Portugal $30.00
Saudi Arabia $35.00
Sweden $30.00
Singapore $35.00
French Southern Territories $30.00
Turkey $30.00
US Minor Outlying Islands $30.00
United States $10.00
Venezuela $30.00
Virgin Islands (British) $30.00
Virgin Islands (US) $10.00

Availability of Products

TestCountry.com makes no claim or guarantee as to the availability of any specific product.  Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability.  We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted an order).

Assignability

In the event you transfer or assign to a third party your interests in products or services provided by TestCountry.com, such assignee shall be subject to and legally bound by these Terms and Conditions.

Testing Products Offered Solely for Preliminary Screening Purposes

All testing products offered on the Website are offered solely for preliminary screening purposes, and are provided for the purpose of initial screening of substances and/or any other diagnostics.  Although we stand by our products and strive to offer testing products with the highest level of reliability, the testing products and services offered by TestCountry.com are not intended to constitute legally admissible test results in any litigation, arbitration or other legally binding forum.

Disclaimer

THE INFORMATION AND MATERIALS CONTAINED IN THIS WEBSITE, AND ALL PRODUCTS AND SERVICES OFFERED BY TESTCOUNTRY.COM ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.  TESTCOUNTRY.COM DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

Release of Liability

You are accessing, using or browsing the Website at your own risk. TestCountry.COM AND ITS SUBSIDIARIES, PARENTS AND AFFILIATES AND THEIR RESPECTIVE MEMBERS, MANAGERS, OFFICERS, AUTHORIZED REPRESENTATIVES AND AGENTS AND EMPLOYEES assume no liability or responsibility for any viruses that may infect your computer equipment or other property as a result of you accessing, using or browsing this Website or downloading any materials or content contained in this Website. In addition, TESTCountry.COM AND ITS SUBSIDIARIES, PARENTS AND AFFILIATES AND THEIR RESPECTIVE MEMBERS, MANAGERS, OFFICERS, AUTHORIZED REPRESENTATIVES AND AGENTS AND EMPLOYEES assume no liability or responsibility for any interruptions, defects, delays in operation or transmission or any access line or system failure. Neither TestCountry.COM AND ITS SUBSIDIARIES, PARENTS AND AFFILIATES AND THEIR RESPECTIVE MEMBERS, MANAGERS, OFFICERS, AUTHORIZED REPRESENTATIVES AND AGENTS AND EMPLOYEES nor any third party involved in the creation, development, production or hosting of this Website will be liable to you for direct, punitive, special, consequential, incidental, or indirect damages of any kind or nature whether such liability is asserted on the basis of contract, tort or otherwise, even if TESTCountry.COM has been advised of the possibility of such damages.

YOU ACKNOWLEDGE THAT YOUR SOLE REMEDY FOR ANY CLAIM ARISING OUT OF THE PURCHASE OR USE OF PRODUCTS OR SERVICES OFFERED BY TESTCOUNTRY.COM WILL BE REPLACEMENT OF DEFECTIVE OR NONCONFORMING PRODUCTS, OR AT SELLER'S OPTION, REFUND OF THE PURCHASE PRICE.  SELLER IS NOT TO BE LIABLE FOR CONTINGENT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE, REGARDLESS OF WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, WHICH RELATE TO OR ARE OTHERWISE CONNECTED TO ANY PRODUCT OR SERVICE OFFERED BY TESTCOUNTRY.COM.

Indemnification

I agree that my use of products and services offered by Testcountry.com, including but not limited to the above listed test procedure, are governed by the Terms & Conditions set forth at www.testcountry.com (hereinafter “Terms & Conditions”), and I accept the Terms & Conditions as valid, enforceable and binding upon any and all actions related to arising out of my use of products and/or services provided by Testcountry.com

I agree to defend, indemnify and hold TestCountry.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to use of Testcountry.com, use of TestCountry.com products and services, and/or my breach of any representation, warranty, or other provision of the Terms & Conditions.

Costs and Expenses of any Subsequent Legal Action

In the event you or TestCountry.com institutes any legal action to enforce or construe any of these Terms and Conditions (including in any arbitration or mediation), the non-prevailing party shall pay to the prevailing party the reasonable costs and expenses (including legal fees) incurred by such prevailing party in connection therewith.

Choice of Law, Forum Selection

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions.  Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of California, County of San Diego and/or the Southern District of California.

Privacy

Your privacy and the privacy of all registered users of Testcountry.com is important to us.  Accordingly, we have adopted the following privacy policy.  Please review this policy each time you use the site as it is subject to change at any time without notice to you.

Type of Information Collected.  In connection with your use of the Website, we ask for and may collect a variety of information from and about you in various ways.  For example, when you purchase an item from our site, we may ask for and store your information; including, but not limited to, name, business name, address, email address, billing/shipping/payment information and other identifying data.

Use of Cookies.  The Website makes use of cookies when a visitor's Internet browser is set to accept them.  Cookies are small data files that the Website sends to a user's browser for storage on the user's hard drive.  The Website uses cookies to identify members, track activity at the Website, and better serve our customers' needs and interests.

Use of Information.  Testcountry.com may use your personal identifying information to identify you as a user of the Website and to assist and speed the completion of online transactions.  We may use your email address to contact you regarding services or products we believe may be of interest to you.  We may associate your personal identifying information with information we collect about your preferences and activities at the Website, such as the particular pages you request and purchases or other transactions you effect through the Website.  We may vary the content you receive in future visits to the Website based on your preferences and activities.

We may combine your personal identifying information, and information about your preferences and activities, with those of all or a particular group of users to prepare collective profiles of our users and their activities.  For example, we may track the number of users who view certain pages or use certain features or compile the total dollar amount of sales conducted through our Website in a particular geographic region.  Such information, and other information we derive from individual users' information, allows us to continue to grow and provide you with quality through more accurate marketing and advertising of our Website.

Disclosure of Information .  Unless otherwise set forth herein, we will only provide your personal identifying information, and information about your activities and preferences to other companies with your permission.  We may provide other companies with collective profiles of our user groups and their activities and preferences.  Such collective profiles may also be disclosed in describing our Website and services to prospective partners, advertisers, and other third parties, and for other lawful purposes.  We may disclose information to fulfill certain legal and regulatory requirements, or if we believe in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.

If you do not wish to receive any email correspondence (such as order confirmation or follow up order transaction emails) please enter the email address as your phone number; example 8006560745@testcountry.com. Please note we do have to have a valid phone number so we have a method of contact if there is a problem with your order.

Privacy of "Confidential Testing Information"

Testcountry.com will make all reasonable efforts to maintain the private information of our consumers, test donors, and sample collectors (hereinafter "Confidential Testing Information").  Confidential Testing Information may consist of consumer/donor/collector names, addresses, phone numbers, dates of birth, social security numbers, employment information; test or specimen ID #, test dates, test times, test results, reason for test, type of test, test conditions, identity of testing laboratory, or identity of person requesting test.

Except as set forth herein, TestCountry.com will not intentionally disclose Confidential Testing Information to any third party, and will make reasonable efforts to protect Confidential Testing Information from disclosure to third parties.  You may authorize, in writing, the release of your testing results to third parties, and Testcountry.com assumes no liability resulting from such authorized release of information.

In the event of a lawful subpoena or other order of any court of competent jurisdiction for Confidential Testing Information, Testcountry.com will comply with such court order, and Customer hereby acknowledges that under such circumstances Confidential Testing Information may be disclosed by Testcountry.com.  Customer further acknowledges that Testcountry.com may contract with third party laboratories to conduct testing of samples, and that such third party laboratories may maintain records of such tests.  Customer acknowledges Testcountry.com has no control over the conduct or omissions of such third party laboratories.  Testcountry.com hereby disclaims any and all liabilities for any disclosure by such third party laboratories of Confidential Testing Information."

Security Policy

We understand your concerns for personal security when placing orders or giving out personal information on the Internet.  That's why providing a secure shopping environment is one of Testcountry.com's highest priorities.  We use industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our Website to computers running web browsers that support Secure Socket Layer ("SSL") protocol.  To use this protection technology, you need to have a SSL-capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher.  These browsers will automatically activate the technology when you log on to our Website.

Any information you voluntarily disclose online in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission.  Furthermore, if you provide any information to parties who operate Websites that are linked to or from our Website, different rules may apply to their collection, use or disclosure of your personal information.  We encourage you to review these sites' policies before revealing any sensitive or personal information.

Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet.  We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

Miscellaneous

There shall be no third party beneficiaries of these Terms and Conditions or of your use of this Website; provided however that recipients of TestCountry.com products or services shall become subject to these Terms and Conditions.

TestCountry.com has the right to merge accounts that use the same company information or close accounts that have been inactive for a period of 60 days or more.

Confirm Biosciences, Inc DBA TestCountry (Reseller TC) to supply pre-employment or random drug testing services to your company.

You agree to the following terms and conditions governing pre-employment or random drug screenings:

  1. End User is a business/individual and has a drug testing policy in effect and shall only request the drug testing in accord with this policy.
  2. The drug testing will only be requested after a written consent from the donor has been received by the end user.
  3. End User shall use the drug testing report for employment purposes only for a one-time use, and shall hold the report in strict confidence, and not disclose it to any third parties that are not involved in the employment decision.
  4. End User will maintain copies of all written authorizations for a minimum of six (6) years from the date of inquiry.
  5. End User will comply with any audits and provide TC copies of signed authorizations when requested within five (5) business days.
  6. With just cause, such a violation of the terms of this agreement or a legal requirement, or a material change in existing legal requirements that adversely affects End User’s Agreement, Reseller may, upon its election, discontinue serving the End User and cancel the agreement immediately.

I understand that all testing products offered by Testcountry.com are offered solely for preliminary screening purposes, and are provided for the purpose of initial screening of substances and/or any other diagnostics. I acknowledge the testing products and services offered by TestCountry.com are not intended to constitute legally admissible test results in any litigation, arbitration or other legally binding forum.

I submit this sample willingly and I agree that once the sample has been taken that it becomes the property of the testing laboratory and I will no longer have access to the said sample.

In the event that any of these Terms and Conditions is found to be illegal or unenforceable, such terms shall be null and void and shall be deemed deleted from these Terms and Conditions, and all the remaining Terms and Conditions shall remain in full force and effect.

You represent and warrant that you have the legal right, power and authority to agree to these Terms and Conditions. You further agree that your access, use or browsing of this Website constitutes an electronic signature as defined by the Electronic Signatures in Global and National Commerce Act ("E-Sign") and the Uniform Electronic Transactions Act ("UETA") and that you have validly entered into and accepted the terms of and otherwise authenticated your agreement with these Terms and Conditions and acknowledged and agreed that such agreement is an electronic record for purposes of E-Sign, UETA and the Uniform Computer Information Transactions Act and as such is completely valid, has legal effect, is enforceable, and is binding against you and is irrevocable and irrefutable by you.

Testimonials

"It's nice to see that someone cares enough to ask these questions." (Christopher M. S.)